Warranty and Returns Policy

Warranty
Most items sold at Aquaponics WA and Hydroponic Xpress come with a manufacturer’s warranty. Should you wish to make a warranty claim please contact us first and we will endeavour to assist through our supplier’s. Occasionally you will be able to make a claim through our supplier directly at ours and our supplier’s discretion. For an item to be considered under warranty there must be a fault with the item. It is the discretion of the supplier to replace or refund the item.

Sometimes the supplier will request the item to be returned to them before they make a warranty decision so they can assess the item. The supplier has the right to repair or replace the item at their own discretion and no consideration will be entered into by Aquaponics WA and Hydroponic Xpress for a replacement or loan item while the warranty is being investigated. Aquaponics WA and Hydroponic Xpress is not liable for any warranties without the consent of the supplier.

In the case of a warranty claim, Aquaponics WA and Hydroponic Xpress may request that you return other components that work together with the item at fault at your own cost and without a replacement so that we can conduct our own testing prior to contacting our supplier. Should we not be able to replicate the fault, the item will be returned to you and we will not be liable for any out of pocket expenses incurred on your behalf.

Proof of Purchase
Proof of purchase must be accompanied by all warranty claims. Aquaponics WA and Hydroponic Xpress offers refunds and/or replacements if an item is faulty, not fit for purpose, or doesn’t match the description, not change of mind. No proof of purchase will result in a claim being rejected.

Change of Mind
Should you change your mind; you are not entitled to a refund. It will be up to the discretion of Aquaponics WA and Hydroponic Xpress and we may offer a store credit instead, less a 10% restocking fee and any fees associated with purchases made through any payment method where there is a fee passed on and less any freight. For more information about your consumer rights please visit www.accc.gov.au.

Your Consumer Rights
Aquaponics WA and Hydroponic Xpress follows Australian Consumer Law with regards to refunds and returns. We are not required to provide a refund or replacement if you change your mind. You can choose a refund or exchange if an item has a major problem. This is when the item (a) has a problem that would have stopped someone from buying the item if they had known about it; (b) is unsafe: (c) is significantly different from the sample or description; (d) doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. It the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement. For more information about your consumer rights please visit www.accc.gov.au.